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Frequently Asked Questions

Open Edition Prints

Our open edition prints are designed to be affordable to our customers. When you order one, it is printed on demand. All prints are digitally signed by Matthew Duke prior to printing and the watermark on the website sample is removed.

Delivery and Shipping

All of our prints include free shipping within Australia. Each print is sent to production as soon as you order and pay, delivery time can take between 1-2 weeks for Metallic Prints, or 2-4 weeks for Arcylic Facemount or Canvas. We will always do our best to get your order to you as soon as possible, however cannot control all delivery factors once it has left the lab. For delivery addresses outside of Australia, please contact us with your address and requested print for a delivery quote.

Limited Edition Prints

We will be adding special limited edition sets in the near future. Please check back here soon.

Print Type

Metallic Paper – Print Only

Matt’s Limited Edition prints are printed on Chromajet Metallic Pearl produced on a Epson 9070 inkjet printer. Chromajet Metallic is a flat, stiff, middle-weight paper with a metallic effect gloss finish. The paper has a neutral white base and an instant dry, micro-porous coating. This paper has a wide colour gamut and a high D-MAX which delivers beautiful images, both in colour and B&W. It produces extended contrast, exceptional colours, deep blacks and clean whites. This technology results in what are arguably the highest quality photographic prints in the world.

The print will arrive in a protective tube, rolled up. We will send you instructions to provide your framer at the time of purchase.

Acrylic Facemount 

Acrylic face mounting is one of the most impressive and striking ways to display your photographic print. Your print is mounted behind acrylic and the back is covered with specially treated aluminium. This process will completely protect your image from front to back. Your image is mounted edge to edge and creates a beautiful frameless finishes. Each piece is professionally finished with hand-polished edges. We use 4.5mm optically clear, Museum Grade Acrylic which has 99% UV protection.

Acrylic is extremely safe to use, as it is shatter resistant and provides exceptional protection from sunlight, weather and temperature extremes. Once hung, your print floats approximately 16mm off if you follow our simple instructions for hanging your new facamount. You can be assured that you will receive an absolutely perfect, high quality finish. The result is truly spectacular.

Canvas

Matt uses the highest quality Epson UltraChrome HDR inks and Hahnemühle Leonardo Canvas for his canvas prints. Each order is custom made to order by hand and will arrive assembled to the frame ready to hang. You will not be disappointed with the outstanding quality.

Money Back Guarantee 

We are so confident that you will be more than happy with our prints. However, please be assured that if you are not satisfied with the quality of your ordered print for any reason, we offer you a 30 day money back guarantee. Please contact us for details. This only applies to prints that are returned in the original condition in which they were received and return shipping to Melbourne, Australia is the responsibility of the buyer. All prints must be returned safely and securely.